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Delivery & Returns

Delivery Policy

How much does delivery cost?
The standard delivery cost is set at £6.00 and is automatically added at the checkout. This is for UK Mainland locations only.

Mainland UK Deliveries Only
We currently only delivery to addresses currently in the UK. Delivery is usually made by a Signed For Service. If your parcel cannot be delivered within 2 attempts, redelivery charges may apply. Please allow 3-5 working days for dispatch and then delivery. In the unlikely event your order could be delayed any longer than this for any reason, we will contact you by e-mail or phone as soon as we can. If you require this parcel for a particular deadline, it is always worth contacting us once the order is placed and we will endeavour to do what we can to assist with this, but not guaranteed.

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How quickly will my order be delivered?
Once an order has been placed and payment completed, most orders are dispatched within 3-5 working days via a Signed For Service. Most of our orders actually leave us within 24 hours of being received by us - at BAGS of GLAM we pride ourselves on our fast delivery of Internet orders, because we know that this is what customers usually want more than anything!

How Will I Know where my Order has got to?
A Confirmation E-Mail, together with any relevant tracking details, will be sent to your specified e-mail address upon dispatch. If there are any problems with being able to dispatch your order quickly we will let you know as quickly as possible by phone or by e-Mail.

Will My Order Need to be Signed for?
All orders will require a signature on delivery – it is the responsibility of the customer to ensure that somebody is able to sign for the delivery within the expected timeframe at the delivery address specified. If the customer is out when the goods have an attempted delivery, the courier has the agreement that they can leave with a neighbour. This may not be an immediate neighbour but a few doors away.

What if there are Problems with Delivery?
Whilst BAGS of GLAM will make every effort to liaise with customers and with couriers in order to resolve any delivery difficulties, in the event of a parcel being returned due to non-delivery, additional delivery costs may be charged in order to complete any subsequent redelivery. If you have any query regarding a delivery issue please contact us via email at bagsofglam1@gmail.com. All parcel queries must be reported within 7 days from order date. If there is a case of a missing parcel and you are sent a Non Receipt Of Goods Disclaimer form, this needs to be signed and sent back to us within 48 hours so that we can proceed with the courier claim for you.

Return & Exchange Policy

Returns/Exchange & Cancellation

We understand that when you Shop Online, things can go wrong. You might need a different size, or the colour may not be as expected - you may even have just changed your mind. Our Returns & Exchanges Policy is designed to give you the flexibility that you need.

  • If you Return your item(s) to us within 14 days of receipt, in unsoiled, undamaged and unused condition, we will happily Refund or Exchange them for you. This includes all tags still being attached and returned in the product packaging in which the items were sent out in. Please do not apply postal stickers directly on to the product packaging. In the event of these terms not being adhered to, we may be forced to decline your refund.

  • Refunds within the statutory period are made in line with the Consumer Contract Regulations.

  • Please send all Returns to us with a complete RETURNS/EXCHANGE FORM ( download & print this file
    telling us:

    • Your Original Order Number,

    • Your Name and Contact Phone Number,

    • Whether you would like a Refund or an Exchange (and what you might require in exchange).

    • Reason for Refund or Exchange

  • We strongly advise customers to use a Signed For Delivery Service, as in the extremely unlikely event of the item(s) not reaching us, this would be required in order for you to claim compensation. Return costs will be covered by the buyer.

  • You have the right to cancel your order within 14 days of receipt and the complete order must be returned to us within this period. Please follow the instructions given for Returns.

  • For hygiene reasons - no returns, refunds or exchanges can be made on earrings. 


Exchanges

  • Exchanges are subject to stock availability. Please check our website for up to date stock.

  • For Exchanges, please send £6.00 Paypal Payment to BAGS of GLAM to cover the standard delivery charge required to send you your replacement item(s).



Incorrect/Faulty Items

  • If you think you have received an incorrect item, faulty item or have items missing from your delivery, please contact us by email at bagsofglam1@gmail.com. With regards to incorrect/missing items, this needs to be within 3 days of receipt of delivery. We will then be able to advise on the best way to proceed. Usually, this will involve the item being returned to us for inspection and verification of the fault prior to dispatching any replacements or issuing any refund. We regret that we are unable to issue any replacements or refunds until we have verified the fault.

  • Please do not return any incorrect/faulty items without having contacted us first by email at bagsofglam1@gmail.com We know dealing with a faulty item can be an annoying inconvenience for you, so please be assured that we will help you and always aim to resolve issues as quickly and easily as we can. Often the judgement of faulty items lies with the supplier/manufacturer, so time must be allowed for their assessment and report so we can then move forward and resolve the issue.

  • Where incorrect or faulty items are verified, BAGS of GLAM will cover the cost of the returned item and will cover the outbound postage costs of any replacement goods required eg womens handbags. 


Other Returns Information

  • In order to minimise potential fraud, all refunds will be made via Paypal. 

  • If you choose to return your parcel, please keep an eye on the tracking. If there are to be any tracking issues or if it has been more than 7 working days and you have not heard from us, please contact us so that we can try and help with getting your return actioned.

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